These Terms and Conditions set out the basis on which removal services are provided within Bow and the surrounding areas. By booking a removal, relocation, or associated service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following words have the meanings set out below:
1.1 Client means the person, firm, or company booking the removal services.
1.2 Services means any removal, packing, loading, transportation, unloading, storage, waste removal, or related services provided.
1.3 Goods means any items, furniture, personal belongings, or materials which are the subject of the Services.
1.4 Premises means the collection and delivery address or addresses where the Services are to be carried out.
1.5 Contract means the agreement between the Client and the removal provider for the supply of Services in accordance with these Terms and Conditions.
2.1 Services typically include house removals, flat moves, office relocations, man and van services, and related activities within Bow and other UK locations as agreed.
2.2 Any specific service, such as packing, dismantling or reassembling furniture, storage, or disposal of items, must be agreed in advance and may incur additional charges.
2.3 The provider reserves the right to refuse to move any item that is unsafe, illegal, unhygienic, or excessively heavy, or that may cause damage to property, vehicles, or personnel.
3.1 All bookings must be made in advance and are subject to availability. The Client may be asked to provide accurate details of the property, access, inventory of items, and any special requirements.
3.2 A quotation will be issued based on the information supplied. Quotations may be given as fixed price or hourly rate and will specify what is included.
3.3 The quotation is based on normal access conditions. Additional charges may apply if there are access restrictions, such as long carrying distances, stairs, lack of parking, or failure to secure appropriate parking permissions.
3.4 A booking is only confirmed when the Client has accepted the quotation and any required deposit or prepayment has been received and acknowledged.
3.5 The Client is responsible for ensuring all information provided during the quotation and booking process is complete and accurate. Changes to the scope of work may lead to adjustments to the price and schedule.
4.1 All quotations are valid for a limited period as stated in the quotation. If no period is stated, the quotation will be valid for 30 days from the date of issue.
4.2 Charges are based on the description of the Services, volume or weight of Goods, distance, access conditions, and any additional labour or time required.
4.3 Additional charges may be applied where:
a the move takes longer than anticipated due to circumstances beyond the provider's control, such as delayed key release, traffic or access problems.
b there is additional work requested on the day of the move.
c parking fees, fines, tolls, or permits are incurred in providing the Services.
4.4 All prices are stated exclusive of VAT unless clearly indicated otherwise. If VAT is applicable, it will be charged at the prevailing rate.
5.1 The Client must pay all charges in accordance with the terms set out in the quotation or invoice.
5.2 For most domestic removals, full payment is required in advance or on arrival at the collection address, before loading begins, unless otherwise agreed in writing.
5.3 For business or contract Clients, payment terms will be as agreed in writing. If no specific terms are agreed, payment is due within 7 days of the date of invoice.
5.4 The provider reserves the right to withhold delivery of the Goods or cease work if payment is not made in accordance with the agreed terms.
5.5 If payment is not received by the due date, the provider may charge interest on overdue amounts in accordance with applicable UK law and may seek to recover reasonable costs of debt collection.
6.1 If the Client wishes to cancel or postpone the booking, notice must be given as early as possible.
6.2 The following cancellation charges may apply, unless otherwise stated in writing:
a More than 7 days before the scheduled move date: no cancellation fee, and any deposit may be refunded or transferred at the provider's discretion.
b Between 3 and 7 days before the move date: up to 50 per cent of the agreed price may be charged.
c Less than 3 days before the move date or on the day: up to 100 per cent of the agreed price may be charged.
6.3 Postponements at short notice may be treated as cancellations and re-bookings, and the above charges may apply.
6.4 The provider reserves the right to cancel or adjust the booking in cases of adverse weather, vehicle breakdown, staff illness, safety concerns, or other events beyond its reasonable control. In such circumstances, alternative dates or partial refunds may be offered, but no consequential losses will be payable.
7.1 The Client is responsible for:
a Arranging suitable parking and any permits required at all relevant premises.
b Ensuring safe and reasonable access to the property, including any necessary arrangements for lifts, keys, or entry codes.
c Preparing the Goods for transport, unless packing services have been agreed in writing.
d Declaring any fragile, high-value, or special items in advance.
e Ensuring that all Goods to be moved are owned by the Client or that the Client has full authority to move them.
7.2 The Client must not ask staff to undertake activities that fall outside normal removal work, such as electrical, plumbing, or structural work, unless this has been expressly agreed and arranged with qualified professionals.
7.3 The Client should be present or represented at the premises during loading and unloading to provide instructions and to check the Goods. If the Client is not present, the provider will proceed in a reasonable manner and the Client accepts any decisions made in their absence.
8.1 The provider will not carry live animals, hazardous materials, flammable or explosive substances, illegal items, firearms, cash, jewellery, or other high-risk valuables unless explicitly agreed in writing.
8.2 If any prohibited items are found among the Goods without prior agreement, the provider may refuse to move them, remove them from the load, or terminate the Contract with immediate effect. The Client may be liable for any resulting costs, damage, or legal consequences.
9.1 The provider will take reasonable care in handling, transporting, and storing the Goods. However, liability is limited as set out in this section.
9.2 The provider's liability for loss of or damage to Goods arising from negligence or breach of Contract will be limited to a reasonable amount per item or per consignment as stated in the quotation or any applicable insurance policy.
9.3 The provider will not be liable for:
a Loss or damage arising from wear and tear, inherent defects, or pre-existing damage to Goods.
b Damage to flat-pack furniture that is not designed to be moved in an assembled state.
c Damage to items packed by the Client, unless clear negligence is proven.
d Loss of data or records stored on electronic devices.
e Indirect or consequential losses, including loss of profit, income, or opportunity.
9.4 Any claim for loss or damage must be notified in writing as soon as reasonably practicable and in any event within 7 days of the Services being completed. The Client should provide evidence such as photographs and a description of the issue.
9.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
10.1 The provider will carry appropriate public liability and, where applicable, goods in transit insurance for removal activities within the UK.
10.2 The level of insurance cover may be limited. Clients with high-value items are encouraged to arrange additional insurance or to declare such items so that specific arrangements can be made.
10.3 The Client remains responsible for ensuring that adequate insurance is in place for their own Goods, especially in the case of storage or extended transit.
11.1 The provider will take reasonable care to avoid damage to buildings, fixtures, and fittings during the move.
11.2 The Client should protect floors, walls, and other vulnerable surfaces where possible, and should notify the team of any particular concerns before work commences.
11.3 Any claim for damage to property must be reported as soon as it is discovered and no later than 7 days after the completion of the Services. The provider's liability for such damage will be limited to the reasonable cost of repair and will not exceed the contract price.
12.1 Where the Services include removal and disposal of unwanted items, these activities will be carried out in accordance with applicable UK waste regulations.
12.2 Only items that have been clearly identified and agreed as waste or refuse will be taken for disposal. The Client remains responsible for any items left behind.
12.3 The provider will use licensed waste transfer stations or recycling facilities as appropriate and will not dispose of waste unlawfully.
12.4 Hazardous or controlled waste, such as chemicals, paints, asbestos, or electrical items, may require special arrangements and additional charges. The Client must declare such items in advance.
12.5 The Client is responsible for any penalties, fines, or costs arising from undeclared hazardous waste or non-compliant items presented for disposal.
13.1 The provider will make reasonable efforts to adhere to agreed dates and times, but these are estimates and not guaranteed unless expressly confirmed in writing.
13.2 The provider will not be liable for delays or failure to perform the Services where such issues are caused by events beyond its reasonable control, including but not limited to extreme weather, traffic incidents, road closures, accidents, mechanical breakdowns, strikes, or public emergencies.
13.3 If an event beyond control makes it impossible or unsafe to carry out the Services, the provider may suspend, rearrange, or cancel the Services. Any rescheduling will be arranged with the Client as soon as practicable.
14.1 If the Client is dissatisfied with any aspect of the Services, they should raise the concern with the removal team on the day where possible, so that immediate steps can be taken to resolve the matter.
14.2 If the issue cannot be resolved on the day, the Client should submit a written complaint, providing full details of the issue, within 7 days of the completion of the Services.
14.3 The provider will investigate the complaint and respond within a reasonable time. Remedies may include repair, replacement, partial refund, or other appropriate action, subject to these Terms and Conditions.
15.1 The provider will process personal data in accordance with applicable UK data protection legislation.
15.2 Personal data collected for the purposes of providing removal services will be used only for administration, invoicing, communication regarding the booking, and related purposes.
15.3 Personal data will be kept secure and retained only for as long as is reasonably necessary for business, legal, or regulatory purposes.
16.1 The provider may terminate the Contract with immediate effect if the Client breaches these Terms and Conditions, behaves abusively towards staff, or engages in unsafe or illegal conduct.
16.2 On termination, the Client must pay for all Services already provided and any costs reasonably incurred as a result of the termination.
17.1 These Terms and Conditions may be updated or amended from time to time. The version in force at the time of booking will apply to that Contract.
17.2 Any variations to these Terms requested by the Client will only be valid if agreed in writing.
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
19.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
20.1 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the Client and the provider in relation to the Services and supersede any prior discussions, correspondence, or understandings.
20.2 No oral statement or representation made by any employee, contractor, or agent shall be binding unless confirmed in writing.
Save money and time by just choosing one of the most respectable removal companies in Bow, E3.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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